MPSeDCMPSeDC
AID-MRBNL5HG-57B0Works

Selection of an agency for a Rate Contract to provide WhatsApp Business Services and AI-powered Chatbot solutions.

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Madhya Pradesh State Electronics Development Corporation Ltd.· Published 8 Jul 2026

Key dates

  1. Tender published

    8 Jul 2026, 05:45 hrs

  2. Bid submission deadline

    30 days

Bid validity: 90 days

Corrigenda & amendments

This tender has been amended. The downloadable document reflects the latest corrigendum.

  1. Corrigendum #1internal changeEffective 8 Jul 2026

    Untitled amendment

    • Modify criterion: Financial Criteria — {"code":"CR-02","title":"Financial Criteria","threshold":null,"isMandatory":true,"evaluationStage":"pq","thresholdDisplay":null} → {"priority":"high","isMandatory":true,"evaluationStage":"pq","impactOnOutcome":"high","thresholdDisplay":">= 5 Crore"}Updated the Financial Criteria turnover threshold to 5 crore.
    Download notice (PDF)

Tender summary

Tender value
₹20,00,00,000
Tender category
Works
Cover mode
Two-cover (technical + financial)
Evaluation stages
Pre-qualification → Technical → Commercial
Bid validity
90 days

Tender inviting authority

Authority
Madhya Pradesh State Electronics Development Corporation Ltd.
Address
State IT Centre, 47-A, Arera Hills, Bhopal, Madhya Pradesh
State
Madhya Pradesh
Pincode
462011
Email
helpdesk@mpsedc.gov.in
Phone
+91-755-2518300
Signing authority
Managing Director

Fee & EMD particulars

Processing fee
₹2,000
Fee payable to
Madhya Pradesh State Electronics Development Corporation Ltd.
Fee payable at
BHOPAL
Tender-fee exemption
No

Pre-bid & opening

Pre-bid meeting place
MPSeDC
Pre-bid meeting address
State IT Centre, 47-A, Arera Hills, Bhopal, Madhya Pradesh
Bid opening place
MPSeDC

Bidder handling

NDA tender allowed
No
Preferential bidder allowed
No

Eligibility criteria

Business Eligibility

Legally registered Indian entity with minimum three years of operations.

Mandatory

Financial Criteria

Average annual turnover of at least ₹65 Crores during the last three financial years.

Mandatory

Business Authorization

Mandatory authorization as an official WhatsApp Business Solution Provider.

Mandatory

Technical Experience

Experience of at least three WhatsApp Business API & Chatbot projects in India, each with minimum order value of ₹2 Crores, executed after 1 April 2020.

Mandatory

Technical Capability

Availability of an online graphical Chatbot Builder supporting no-code chatbot development.

Mandatory

Statutory Compliance

Valid GST and PAN registration.

Mandatory

Mandatory Declaration

Bidder should not be blacklisted by any Government organization.

Mandatory

Required documents

  • Bid submission letter (digitally signed)Mandatory
  • Certificate of Incorporation / Registration CertificateMandatory
  • CA certificate stating year-wise turnover and net worthMandatory
  • Audited financial statements for the last 3 financial yearsMandatory
  • Power of attorney for the authorised signatoryMandatory
  • Work orders with completion certificates for similar projectsMandatory
  • Technical proposalMandatory
  • GST registration certificateMandatory
  • PAN card of the entityMandatory
  • Non-blacklisting declaration on non-judicial stamp paperMandatory
  • EMD payment receipt or instrumentMandatory
  • Financial bid (separate sealed cover / portal format only)Mandatory

Bill of quantities

S.NoItem DescriptionUnitQuantityUnit Rate (INR)GST %Amount (INR)
1Primary deliverable / supply line item as per the scope of work (replace with the actual item).Nos10180
2Operations, maintenance, or support for the contract period, where applicable.Month120180

Pre-bid queries

Clarifications raised by bidders and the official responses published as corrigenda.